مجله توسعه آموزش جندی شاپور اهواز

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بررسی شکاف کیفیت خدمات آموزشی در دانشکده پزشکی دانشگاه علوم پزشکی گلستان

نوع مقاله : مقاله پژوهشی

نویسندگان

1 عضو هیئت علمی، گروه بهداشت عمومی، دانشکده بهداشت، دانشگاه علوم پزشکی گلستان، گرگان، ایران

2 کارشناسی ارشد آمار زیستی، مرکز تحقیقات مدیریت سلامت و توسعه اجتماعی، دانشگاه علوم پزشکی گلستان، گرگان، ایران

3 دکتری مدیریت خدمات بهداشتی درمانی، مرکز تحقیقات مدیریت سلامت و توسعه اجتماعی، دانشگاه علوم پزشکی گلستان، گرگان، ایران

4 کارشناسی ارشد روانشناسی بالینی، مرکز تحقیقات مدیریت سلامت و توسعه اجتماعی، دانشگاه علوم پزشکی گلستان، گرگان، ایران

10.22118/edc.2022.330929.2028

چکیده

مقدمه: یکی از مشخصه‌های وضعیت مطلوب در دانشگاه، برآورده شدن انتظارات دانشجویان از فرآیند خدمات آموزشی است. این مطالعه با هدف تعیین شکاف کیفیت خدمات آموزشی در دانشکده پزشکی دانشگاه علوم پزشکی گلستان انجام شد.
روش کار: این مطالعه از نوع مقطعی بود که به روش توصیفی – تحلیلی انجام شد. 179 نفر از دانشجویان مشغول به تحصیل در دانشکده پزشکی در سال 1400، به شیوه در دسترس، وارد مطالعه شدند. ابزار گردآوری داده‌ها، برطبق پرسشنامه مدل SERVQUAL  تنظیم گردید.
نتایج: 62 درصد از دانشجویان، مرد و میانگین سنی، 28/3 ± 64/23 سال بود. شکاف کلی کیفیت خدمات 94/0 ± 43/1- بود. بیشترین شکاف در بعد اطمینان 96/0 ± 51/1- بود. بیشترین شکاف در بعد ملموسات مربوط به "وجود تجهیزات مدرن و کارآمد در دانشکده"، در بعد اطمینان مربوط به "انجام فعالیت‌ها توسط کارکنان آموزشی، در زمانی که خود وعده داده شده"، در بعد پاسخگویی مربوط به "آسان بودن دسترسی دانشجویان به مسئولان برای انتقال نظرات و پیشنهادها درباره مسائل آموزش"، در بعد تضمین مربوط به "آماده‌سازی دانشجویان برای اشتغال در آینده توسط اساتید و مشاوران با ارائه آموزش‌های نظری و عملی در دانشکده" و در بعد همدلی مربوط به "برخورد کارکنان آموزش با دانشجویان" بود.
نتیجه گیری: در همه ابعاد ارائه خدمات آموزشی، کاستی‌هایی دیده می‌شود که ضرورت برنامه‌ریزی در جهت کاهش یا حذف آنان را ایجاب می‌کند. برای آگاهی بیشتر از نیازهای آموزشی دانشجویان، نظرسنجی‌های دوره‌ای نیاز است تا در اسرع وقت نواقص شناسایی شده و برای بهبود وضعیت، اقدامات لازم صورت گیرد.

تازه های تحقیق

 

Alireza Heidari (PubMed)(Google Scholar)

Zahra Khatirnamani (PubMed)(Google Scholar)

Narges Rafiei (PubMed)(Google Scholar)

Mehdi Abbasabadi (PubMed)(Google Scholar)

کلیدواژه‌ها

عنوان مقاله [English]

Investigating the Gap of Educational Services Qualification in the Medical School of Golestan University of Medical Sciences

نویسندگان [English]

  • Alireza Heidari 1
  • , Zahra Khatirnamani 2
  • Narges Rafiei 3
  • Mehdi Abbasabadi 4

1 Faculty member, Department of Public Health, School of Health, Golestan University of Medical Sciences, Gorgan, Iran

2 M.Sc. in biostatistics, Health management and social development research center, Golestan University of medical sciences, Gorgan, Iran

3 Ph.D. in health care and management, Health management and social development research center, Golestan University of medical sciences, Gorgan, Iran

4 M.Sc. in clinical psychology, Health management and social development research center, Golestan University of medical sciences, Gorgan, Iran

چکیده [English]

Introduction: One of the characteristics of the favorable situation in the university is the fulfillment of students' expectations from the process of educational services. This study aimed to determine the gap of quality of educational services in the medical school of Golestan University of Medical Sciences.
Method: This study was a cross-sectional study that was performed by the descriptive-analytical method. Hence, 179 students studying in Faculty of Medicine during 2021 through an accessible way were entered the study. The data collection tool was adjusted according to the SERVQUAL model questionnaire, too.
Findings: Moreover, among all students, 62% were male and the mean age was 23.64 ± 3.28 years. The result showed that the overall gap in service quality was -1.43 ±0.94, whereas the largest gap in the confidence dimension was -1.51 ±0.96. The biggest gap in the tangible dimension was related to "the existence of modern and efficient equipment in the faculty"; in the dimension of assurances related to "performing activities by teaching staff at the time promised"; in the dimension of accountability related to "easiness of students' access to authorities to convey opinions and suggestions about education issues"; "; in the guarantee dimension related to "preparing students for future employment by professors and counselors by providing theoretical and practical training in the faculty"; and finally the empathy dimension was related to "education staff treatment of students"
Conclusion: In all aspects of providing educational services, there were seen some shortcomings that necessitated planning to reduce or eliminate them. To be more aware of the educational needs of students, periodic surveys have been needed to identify the deficiencies as soon as possible and to take the necessary measures to improve the situation.

کلیدواژه‌ها [English]

  • Evaluation
  • Quality
  • Education
  • Medical School
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مجله توسعه آموزش جندی شاپور اهواز
دوره 14، شماره 1
خرداد 1402
صفحه 78-91
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هم رسانی
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