مجله توسعه آموزش جندی شاپور اهواز

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ارزیابی کیفیت خدمات آموزشی از دیدگاه دانشجویان دانشکده علوم پزشکی آبادان

نوع مقاله : مقاله پژوهشی

نویسندگان

1 عضو هیأت علمی، گروه آمار زیستی، دانشکده بهداشت، دانشگاه علوم پزشکی جندی شاپور اهواز، اهواز، ایران.

2 عضو هیأت علمی، گروه پرستاری، دانشکده علوم پزشکی آبادان، آبادان، ایران.

3 کارشناس ارشد آموزش زبان انگلیسی، دانشگاه علوم پزشکی جندی شاپور اهواز، اهواز، ایران.

چکیده

به منظور توسعه یک سیستم آموزشی، ارزیابی کیفیت خدمات آموزشی از طرف متقاضیان آن دارای اهمیت بسزایی است. لذا این مطالعه با هدف بررسی کیفیت خدمات آموزشی ارائه شده از دیدگاه گیرندگان خدمات آموزشی با تمرکز بردانشجویان علوم پزشکی آبادان در سال 1397 انجام شد. این مطالعه توصیفی در سال 1397 بر روی 236 دانشجوی دانشکده علوم پزشکی آبادان انجام شد. افراد به روش نمونه‌‌گیری چند مرحله‌ای انتخاب شدند و به دو پرسش‌نامه مشخصات دموگرافیک و سروکوال پاسخ دادند. آنالیز داده‌ها با استفاده از نرم افزارSPSS  و آزمون‌های آماری توصیفی و استنباطی( کای اسکوئر، t مستقل، آنالیز واریانس) انجام شد. بیش‌ترین و کم‌ترین میانگین نمره ادراک به ترتیب در بعد اطمینان (۳.۰۸±۰.۸۱) و در بعد فیزیکی) ۲.۸۸±۱.۰۶) بود. این شکاف در تمامی ابعاد پنج‌ گانه کیفیت خدمات آموزشی وجود دارد. بیش‌ترین و کم‌ترین میانگین نمره شکاف به ترتیب در بعد همدلی       (۱.۲۸±۱.۱۲-) و در بعد اطمینان (۰.۹۶±۱.۱۳-) بود. اختلاف آماری معناداری از نظر میانگین نمره شکاف در ابعاد پاسخگویی، همدلی و تضمین در بین دانشجویان سال اول و دوم و دانشجویان سال سوم و بالاتر با (05/0> P) وجود داشت. میانگین نمره شکاف پاسخگویی و همدلی در بین سه گروه تحصیلی اختلاف آماری معناداری (05/0> P)داشت. بر اساس نتایج این تحقیق، به منظور بهبود و توسعه سیستم آموزشی به ویژه در بعد همدلی، پیشنهاد می‌شود همه دست اندرکاران امر آموزش به ویژه مسؤولان توجه بیش‌تری به انتظارات دانشجویان داشته باشند و خدمات دانشگاه را با توجه به نیازهای دانشجویان و رضایت‌مندی آن‌ها بهبود بخشند.

کلیدواژه‌ها

عنوان مقاله [English]

Quality of Educational Services from Students’ Viewpoint at Abadan Faculty of Medical Sciences

نویسندگان [English]

  • Elham Maraghi 1
  • farkhonde hayati 2
  • farzaneh hayati 3

1 Faculty member, Department of Biostatistics, School of Health, Ahvaz Jundishapur University of Medical sciences, Ahvaz, Iran.

2

3 M.A. in Teaching English, Ahvaz Jundishapur University of Medical sciences, Ahvaz, Iran.

چکیده [English]

In order to achieve educational goals, it is really important to assess educational services by clients. The purpose of this study was to evaluate the quality of educational services from the viewpoint of students at Abadan faculty  of medical siences. This descriptive study was conducted on 236 students that those participants were selected by multistage sampling method and responded to demographic and SERVQUAL questionnaires. The highest and lowest mean scores of perception were in reliability (3.08±0.81) and tangible (2.88±1.06) dimensions, respectively. As a concequence, there was a gap quality in five dimensions  that  showed a statistically significant difference in the mean score of the gap in responsiveness, empathy, and assurance between the first and second year, and third-year students and above (P <0.05). The mean score of the gap between responsiveness and empathy among the three majors had a significant difference (P <0.05). According to the results of this research and identify the weaknesses and strengths of the mentioned educational system,  getting advance in the quality of educational services especially in the dimension of empathy is a prority requirement. It is suggested that all involved in education especially authorities pay more attention to students' expectations and improve university services tailored to students' needs and their satisfaction.

کلیدواژه‌ها [English]

  • Quality of educational services
  • students
  • perceptions
  • expectations
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مجله توسعه آموزش جندی شاپور اهواز
دوره 10، شماره 3
فصلنامه پاییز 98
مهر 1398
صفحه 176-186
فایل ها
هم رسانی
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