Educational Development of Judishapur

Current Issue

By Issue

By Author

By Subject

Author Index

Keyword Index

About Journal

Aims and Scope

Editorial Board

Publication Ethics

Indexing and Abstracting

Related Links

FAQ

Peer Review Process

News

راهنمای داوران

The Survey in Satisfaction of Students of Medical Laboratory Sciences from Educational, Research, and Welfare Services at Paramedical Faculty in Shahid Sadoughi University of Medical Sciences

Document Type : Original Article

Authors

1 MSc, School of Paramedical Sciences, Shahid Sadoughi University of Medical Sciences, Yazd, Iran.

2 BS, Student Research Committee, School of Paramedical Sciences, Shahid Sadoughi University of Medical Sciences, Yazd, Iran

3 PhD, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran

4 Faculty member, School of Paramedical Sciences, Shahid Sadoughi University of Medical Sciences, Yazd, Iran

5 MSc, Researcher in Social Determinants of Health Resarch Center, Shahid Sadoughi University of Medical Sciences,Yazd, Iran

6 MSc, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran.

Abstract

Nowadays, universities and higher education are considered as a means for economical, social, and cultural development of each country. This study aimed to determine the satisfaction of students of medical laboratory sciences from educational, research, and welfare services offered by paramedical faculty of Shahid Sadoughi University of medical sciences.This was a descriptive-analytical study included150 samples from medical laboratory students by stratified- random sampling. Information required were collected by distributing a questionnaire with 60 questions. Then the data were analyzed by t-test and ANOVA. Therefore, the results showed that mean score of students' satisfaction from all services was 157.6 which mean score of educational, research, and welfare services were 91.4, 58.0, and 8.0 respectively. Results also revealed that 53.4 %, 60.3, % and 58.3% of students between age group under 20 years, 20-22 years, and over 22 years have high- satisfaction from all services, respectively (P = 0.00). regarding to the satisfaction; educational and research services were high, welfare services was low, and total services were intermediate. Therefore, officials should improve all services specially welfare ones to the students.

Keywords

References
Amanat, D, Momeni, Sh, Amanat, N, 2010. Evaluation of the Students’ Attitude and Satisfaction of Educational Situation in Shiraz Dental School, Shiraz Univ Dent J, Vol. 10, No. 4, Pp. 356-360. Berndt, A, Brink, A, 2004. Customer relationship management and customer service, Juta and Company Ltd. Feli, S, Biglari, N, Pezeshki Rad, Gh, 2011. Students’ Satisfaction of the Quality of Educational Services(Using Servqual Model) in College of Agriculture, Tarbiat Modares, Iranian Journal of Agrcultural Econimics and Development Research, Vol. 42, No. 2, Pp. 199-207. Feli, S, Biglari, N, Pezeshkirad, Gh, 2010. The factor analysis of Agricuture Students’ Satisfaction About Quality of Educational Services Provided by Tarbiat Modares University, Journal Of Agricultural Extension and Education Research Fall, Vol. 3, No. 3, Pp. 25-34. Gupta, M, Kumar, A, 2009. Customer Satisfaction with Low Cost Airlines in India: An Empirical Study, south Asian journal of tourism and heritage, Vol. No. Pp. 119-133. Ismail, A, Abdullah, Mmb, Francis, Sk, 2009. Exploring the relationships among service quality features, perceived value and customer satisfaction, Journal of Industrial Engineering and Management, Vol. 2, No. 1, Pp. 230-250. Kebriaei, A, Roudbar, M, 2005. Quality gap in educational services at Zahedan University of Medical Sciences: Students viewpoints about current and optimal, Iranian Journal of Medical Education, Vol. 5, No. 1, Pp. 53-61.
Modern, H, Maull, R, Smart, A, et al, 2007. Customer satisfaction and service quality in UK financial services, International Journal of Operations & Production Management, Vol. 27, No. 9, Pp. 999-1019. Mohammadi, A, Vakili, Mm, 2009. Measuring Students' Satisfaction of Educational Services Quality and Relationship with Services Quality in Zanjan University of Medical Sciences, Journal of Education Development in Medical Science, Vol. 2, No. 3, Pp. 48-59. Mohammadian, A, Khanbabazadeh, M, 2009. Students, Satisfaction with Different Units Functions in Ardabil University of Medical Sciences, Journal of Ardabil University of Medical Sciences, Vol. 9, No. 1, Pp. 55-61. Nasiriani, Kh, Farnia, F, Salimi, T, et al, 2006. Nursing graduates’ selfassessment of their clinical skills acquired in medicalsurgical wards, Iranian Journal of Medical Education, Vol. 6, No. 1, Pp. 93-100. Haemoon, Oh, 1999. Service quality, customer satisfaction, and customer value: A holistic perspective, International Journal of Hospitality Management, Vol. 18, No. Pp. 67-82. Pejhan, A, Sabbaghzadeh, M, Yaghoubifar, M, 2010. Investigation the Satisfaction Rate of the Students of Sabzevar University of Medical Sciences From the Educational Services and Facilities in 2008, Journal of Sabzevar University of Medical Sciences Vol. 17, No. 2, Pp. 129-134. Sandow, P.L, Jones, A.C, Peek, C.W, et al, 2002. Correlation of admission criteria with dental school performance and attrition, Journal of dental education, Vol. 66, No. 3, Pp. 385-392. Siadat, S, Shams, B, Homaie, R, et al, 2006. Satisfaction of Students and Faculty Members of Graduate Studies From Educational Services Management at Isfahan University of Medical Sciences, Iranian Journal of Medical Education, Vol. 5, No. 2, Pp. 93-99. Sureshchandar, Gs, Rajendran,C, Anantharaman, Rn, 2002. The relationship between service quality and customer satisfaction–a factor specific approach, Journal of services marketing, Vol. 16, No. 4, Pp. 363-379. Temizer, L, Turkyilmaz, A, 2012. Implementation of Student Satisfaction Index Model in Higher Education Institutions, Procedia - Social and Behavioral Sciences, Vol. 46, No. 0, Pp. 3802-3806. Zafiropoulos, C, Vrana, V, 2008. Service quality assessment in a Greek higher education institute, Journal of business economics and management, Vol. 9, No. 1, Pp. 33-45.
Educational Development of Judishapur
Volume 5, Issue 1
May 2014
Pages 66-72
Files
Share
How to cite
Statistics